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Sunrise PC Support offers “Refund scheme” that activates after 15 days of subscription bought from Sunrise PCSUPPORT. Refund policy is not applicable in following conditions:
Incidents plans – Amount will not be refunded once the issue of the consumer is solved. In case, if consumer finds any unresolved issue, he or she can write us on email@example.com before the plan expires (as mentioned in the subscription). If no mail or request is received from the client’s side till the end date of subscription validity, no refund will be provide and the issues will be considered resolved.
Monthly Support, 3 Month support, 6 Month Support and Annual Support Plans –If Sunrise PCSUPPORT fails to resolve even a single issue, “A Full REFUND” will be provided to the consumer within the first 15 days of subscription activation. If customer confirms of one or more problems being solved by Sunrise PC SUPPORT team along with a confirmation or feedback email, amount charged for the Cost of the software License ($40 per computer or device) and Support Fee ($89.00) won’t be refunded.
$40 per incident will be deducted from the total cost, along with Setup fee and software license cost, if Sunrise PCSUPPORT resolves one or more issue after 15 Days of subscription and customer demands cancelation of the subscription.Notwithstanding, Sunrise PC SUPPORT may, at its sole discretion and on a case to case basis, agree to a refund of Support Plan charges after deducting Setup Fee and cost of paid Anti-virus and any other paid software which has been provided free of cost with any subscription plan.
C. Products – While choosing a service, consumer agrees that he/she will not be provided any refund once the software/Antivirus/product has been delivered to him/her in email and has been installed in his/her computer/Laptop.D. Change of Mind – No refund will be offered by Sunrise PC Support Team, if the consumer changes his/her mind for Incident Support Plans.
E. All refund request are required to come in writing to firstname.lastname@example.org
F. Once customer responds to the payment authorization email with “I authorize Sunrise PC
SUPPORT” in email or
Electronic Signed Document; he/she has to religiously our refund policy.
Customer will be eligible for refund when any of the following criterions are met for all incident based plans:
I. The problem is out of scope of the specific plan.
II. Customers have all the pre-requisites which were required to resolve the issue and problem was not resolved till the time account was active.
III. Before 48 hrs after the resolution of the issue and a confirmation from the customer after the issue was last worked upon by Sunrise PC SUPPORT.
IV. The refund will be processed only after getting a written request by the customer on the email
id email@example.com along with the reason for refund
*In no case, the amount of refund/claim shall exceed the amount subscribed or paid by the customer to Sunrise PC SUPPORT.
In connection with obtaining Services, customers agree that they will:
1. Co-operate with the Sunrise PC SUPPORT: We will use commercially reasonable efforts to provide the support to customers. Sunrise PC SUPPORT experience shows that most problems can be resolve as a result of close cooperation between customers and Sunrise PC SUPPORT. Please listen carefully to the Sunrise PC SUPPORT and follow the instructions provided. Customers must confirm that the following conditions are true:
2. Software/Data Backup: Customers understand and agree that Sunrise PC SUPPORT shall under no circumstance be responsible for any lost or corrupted software or data. Sunrise PC SUPPORT strongly recommends that customers at all times maintain a complete data backup and disaster recovery plan.
3. Once Sold Product get installed and activated on Customer`s PC then it can`t be returned back under any circumstances.
4. Account, Password, and Security: For customers to submit a Plan Order, they must complete the Registration Process by providing Sunrise PC SUPPORT with current, complete and accurate information as prompted by and required under the applicable Registration Form. They also will choose a password and a user name. Customers are solely and entirely responsible for maintaining the confidentiality of your password and account.
Use genuine and valid Software and Hardware and also proper working phone line with sufficient power back up. Furthermore, customers are solely and entirely responsible for any and all activities that occur under their account. Customers agree to notify Sunrise PC SUPPORT immediately of any unauthorized use of their account or any other breach of security. Sunrise PC SUPPORT will not be liable for any loss that may incur as a result of someone else using customers password or account, either with or without their knowledge.
However, customers could be held liable for losses incurred by Sunrise PC SUPPORT or its affiliates or another party due to someone else using their account or password. Customers may not use anyone else’s account at any time, without the permission of the account holder.
CUSTOMERS HOLD SOLE RESPONSIBITY FOR BACKING UP AND MAINTAINING ALL INFORMATION, DATA, TEXT OR OTHER MATERIALS (COLLECTIVELY “CUSTOMER DATA”) AND SOFTWARE STORED ON THIER COMPUTER AND STORAGE MEDIA BEFORE ORDERING THE SERVICES. CUSTOMERS ACKNOWLEDGE AND AGREE THAT NK TECH OR ITS REFERRAL PARTNERS HAVE NO RESPONSIBILITY OR LIABILITY UNDER ANY CIRCUMSTANCE AT ANY TIME FOR ANY LOSS OR CORRUPTION OF CUSTOMER DATA, SOFTWARE OR HARDWARE THAT MAY ARISE OUT OF THE SERVICES.